Privacy Policy

1. Introduction

Welcome to Opulean. We operate opulean.org and are committed to protecting your personal information. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

2. Information We Collect

• Information you provide: Name, email, phone, delivery address, and payment details when you place an order or contact us.
• Automatically collected: IP address, browser type, pages visited, and time spent — via cookies and analytics tools.
• Order information: Products purchased, order amounts, and delivery status.
• Communications: Records of messages you send us via email, WhatsApp, or contact form.

3. How We Use Your Information

• To process and fulfill your orders, including delivery arrangement and payment processing.
• To communicate about order status and shipping updates.
• To respond to your queries and support requests.
• To send promotional emails and offers — only if you have opted in. Unsubscribe anytime.
• To improve our website and customer experience through analytics.
• To prevent fraud and comply with legal obligations.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with:

• Delivery partners (TCS, Leopards, etc.) who receive your name, phone, and address.
• Payment processors (JazzCash, Easypaisa, banks) for transaction processing.
• Service providers for hosting, email, and analytics — strictly for operations.
• Legal authorities if required by law or court order.

5. Cookies

We use cookies to remember your cart, understand website usage, and deliver relevant content. You can disable cookies through browser settings, though some features may be affected.

6. Data Security

We implement SSL encryption, restrict data access on a need-to-know basis, and regularly review our security practices. No internet transmission is 100% secure, but we use commercially acceptable methods to protect your data.

7. Data Retention

Order information is retained for 5 years for accounting and legal compliance. Marketing opt-in records are kept until you unsubscribe.

8. Your Rights

• Access: Request a copy of data we hold about you.
• Correction: Ask us to correct inaccurate information.
• Deletion: Request deletion of your personal data.
• Opt-out: Unsubscribe from marketing communications anytime.

Contact us at hello@opulean.org to exercise any right. We respond within 10 business days.

9. Children's Privacy

Our services are not directed at individuals under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy periodically. We will update the "Last Updated" date when changes are made. Continued use of our website constitutes acceptance of the revised policy.

11. Contact Us

• Email: hello@opulean.org
• WhatsApp: +92 300 1234567
• Address: Office 12, Plaza Boulevard, Gulberg III, Lahore, Pakistan